Privacy
Privacy Policy
This policy explains how SylRab collects, uses, stores, and protects personal information connected with the website and online orders.
Last updated: June 10, 2026
Controller information
SylRab is currently operated by the seller responsible for sylrab.com. Formal company registration details, registered address, and tax details will be added when the company setup is completed. Until then, privacy requests can be sent to [email protected].
Data protection contact
SylRab has not appointed a data protection officer at this stage. For privacy questions, access requests, deletion requests, correction requests, or objections to processing, contact [email protected].
Information we collect
We collect information needed to run the store, including name, email address, phone number, delivery and billing addresses, order history, payment status, customer messages, account details if you create an account, device information, IP address, cookie identifiers, and website usage data.
Purposes and legal bases
We process personal information to fulfil orders, take payment, deliver goods, provide customer care, manage returns and claims, maintain accounts, send service messages, prevent fraud and abuse, comply with legal and accounting obligations, improve the website, and send marketing only where permitted. Depending on the activity, the legal basis may be contract performance, legal obligation, legitimate interests, consent, or the establishment and defence of legal claims.
Payment information
Payment details are processed by payment providers and banking partners. SylRab does not store full card numbers on its own systems. We may receive payment status, transaction identifiers, fraud-screening signals, and limited payment method details needed to complete and support an order.
Cookies and analytics
We use cookies and similar technologies to keep the store working, remember region and language preferences, keep carts and sessions available, secure the website, measure performance, and understand how visitors use the website. Non-essential analytics or marketing cookies should be used only where permitted and, where required, after consent.
Sharing information
We share information with service providers only where needed, such as payment providers, shipping partners, fulfilment providers, hosting and cloud infrastructure providers, email providers, analytics tools, fraud prevention services, customer support tools, accountants, legal advisers, and public authorities where required by law.
International transfers
Some service providers may process personal information outside your country or outside the EU or EEA. Where this happens, SylRab will rely on appropriate safeguards where required, such as adequacy decisions, standard contractual clauses, or another lawful transfer mechanism.
Retention
We keep personal information only for as long as needed for the purposes described in this policy, including order handling, customer care, returns, legal guarantee claims, fraud prevention, security, tax, accounting, and legal requirements. Retention periods may differ depending on the type of data and the reason it is processed.
Your rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, and data portability. Where processing is based on consent, you may withdraw consent at any time without affecting processing already carried out before withdrawal. You may also object to direct marketing at any time.
Complaints
If you believe your data protection rights have not been handled properly, contact [email protected] first so we can review the issue. If you are in the EU or EEA, you may also have the right to complain to your local data protection supervisory authority.
Automated decision-making
SylRab does not currently use automated decision-making that produces legal or similarly significant effects for customers. Payment and fraud prevention providers may run risk checks to protect transactions and prevent abuse.
Children
The SylRab store is not intended for children. We do not knowingly collect personal information from children for account creation, marketing, or direct sales.
Contact
For privacy questions or requests, contact [email protected] or use the customer care page. Please include enough information for us to identify your request and verify that you are entitled to receive the requested information.